Delete Your Account
This page explains how to request deletion of your game account and its associated data. Requests are handled by our support team — there is no automatic in-game deletion at this time.
Contact for deletion requests:
qtsgamemonster@gmail.com with the subject line
Request deletion by email
qtsgamemonster@gmail.com with the subject line
Data deletion.Request deletion by email
1. How to request deletion
- Open the Game and write down your character name(s) and server. If you linked a Google account in Settings > Link Google, also note the Google email address you linked.
- Send an email to
qtsgamemonster@gmail.com
with subject
Data deletion, including:- your character name(s) and server, and/or
- the Google email address linked to the account (if any).
- We will reply to confirm your identity and that the request is complete within 30 days.
2. Data that will be deleted
| Data | Details |
|---|---|
| Game characters and progress | Your characters on the stated server(s), including levels, items, in-game currency, achievements, guild membership and gameplay history. |
| Account login record | The account entry (guest identifier) that owns those characters. |
| Google account link | The stored link between your game account and your Google account (Google account ID and email address), if you used Link Google. |
| Push notification tokens | Device push tokens registered for your characters. |
| Support and gameplay telemetry tied to the account | Login/activity reports associated with the deleted account, on request. |
3. Data we may have to keep
Some records cannot be deleted immediately because the law, the app stores, or fraud prevention requires them:
- Purchase and transaction records (product, order reference and amount) — kept as required by applicable financial and tax law and by the app stores’ transaction record obligations, and to investigate fraud or payment disputes.
- Security and anti-cheat records — identifiers linked to confirmed cheating, hacking or payment fraud may be retained to protect the Game and other players.
Retained records are never used for marketing and are not linked back to an active playable account once your characters are deleted.
4. Before you request
- Deletion is permanent. Deleted characters, progress and unused virtual items cannot be restored.
- Deleting your account does not refund past purchases (refunds follow the app store’s policy).
- If you only want to play on a new device, use Settings > Link Google instead — your progress is preserved.
5. Questions
Read our Privacy Policy and Terms of Use, or contact us at qtsgamemonster@gmail.com.